Southbroom Surgery, Devizes, Wiltshire

The Southbroom Surgery
The Green
Devizes
Wiltshire SN10 1LQ

Tel: 01380 719 959 Fax: 01380 728721

Appointments

Booking an appointment

Booking an appointment may be done in any of the following ways:

  • by calling the surgery on 01380 719 959 during surgery hours
  • or by visiting the surgery in person during surgery hours
  • Online - You will need to complete registration forms for this service - find out more

Surgery Opening Hours

Monday - Friday 8.00am - 6.30pm

Phone lines are open from 8.30am.

Individual clinicians’ consulting times may vary. Our reception staff will be able to advise you of your clinicians’ consulting times when you ask for an appointment.

Please remember to make a separate appointment for each person to be seen, be clear whether this is an urgent problem or routine (if you are unwell, you will always be seen on that day, by either our Triage Nurse or doctor this may not necessarily be your usual doctor). 

Please inform us if you need a longer than usual appointment or if you require a private medical. 

Please telephone or call into the surgery to book your appointment, but as Monday is the busiest time of the week, please avoid telephoning or calling in for non-urgent appointments. You may experience some delays getting through to the surgery at peak hours.

Extended Opening Hours

The extended hours appointments we offer are non-urgent only routine pre-booked appointments.

Monday 6.30pm - 8.00pm
Tuesday & Friday 7.30am - 8.00am
Wednesday & Thursday 7.20am - 8.00am

How to see your Doctor

All patients are registered with a partner of the practice and while keeping continuity with your own doctor is preferable it may be that you will need to see another doctor when your registered GP is away. Routine Consultations are by appointment and are for 10 minutes. Please state at time of booking if you require a longer appointment.

If there are no free appointments and you need to see a doctor urgently, please explain this to the receptionist who will seek advice if our on the day urgent appointments are fully booked. You can request a call back from the doctors if this is more convenient for you.  Please consider carefully the need for an urgent appointment.

All patients who request an urgent appointment are first assessed by a member of the practice nurse team, who are skilled in "triage". We make allowance each day for 5- minute "urgent extras" and the duty doctor will only have time to deal with your immediate problem.

Please do not be offended if you are asked to book another appointment for other problems you may have.

If there are several things you wish to discuss in a routine appointment then please request a double appointment so each issue can be dealt with properly.

Please note that you now have a named allocated GP. If you would like to find out who this is, please contact the surgery after 11am. If you wish to change your allocated GP, you need to email, write or phone after 11am to request this.

Cancelling your Appointment

If you are unable to keep an appointment, please notify us as soon as possible, we have a 24 hour cancellation line please select this from the appointment options in order that your appointment may be offered to another patient.

Patient's Responsibilities & Did Not Attend Policy

Patient’s responsibilities & rights

Our Practice expects patients to keep the appointments they make. It is also expected that patients attend at the time they have selected. If you are 10 minutes late, you will not be seen and will need to re-book your appointment.

Your Doctor may on occasion need to deal with urgent cases which can mean they may run behind we would ask you to be patient if this does occur. Our receptionists will keep you informed of any relevant delays.

Practice DNA Policy

Patients tell us it is difficult to see a Doctor or Nurse within 1-3 days for a routine appointment. Due to the increasing number of missed appointments through failure to cancel, it has become necessary to implement the following policy:

Patients failing to turn up for an appointment and not contacting the surgery to inform them or cancelling with less than 2 hours’ notice has an adverse effect on other patients and the smooth running of the surgery.

The effect of this is:

  • An increase in waiting times for appointments
  • Frustration for both patients and staff
  • A waste of resources

The practice will be sending a letter or text to patients who do not attend or who cancel late informing them they have missed their appointment and if further appointments are missed they may be removed from our practice list.

There are always circumstances that can prevent a person from attending an appointment all we ask is that you give us adequate notice – at least 24 hours’ notice). We operate a 24 hour cancellation line, you can cancel your appointments if you have online access or email southbroomsurgery@nhs.net.
 
Frequent non-attendees will be asked to leave the practice list of registered patients if they have missed 3 separate appointments within a 12 month period or do not give adequate notice of cancellation.

Home Visits

If you are too unwell to attend the surgery and need a home visit, always try to telephone before 10.00 am on 01380 719959 so that we can alert your doctor and request that they call you back and plan your home visit.

Please help us by only requesting a home visit if it is absolutely necessary. Seeing people in the surgery enables your doctor to use time more effectively. It is usually far easier to deal with medical problems in the surgery with equipment and other medical staff near at hand.

Practice Closures

The Surgery will be closed for GP and Staff Training between 12 noon - 6.30pm on the following dates:

2017:

  • To be confirmed

If you require urgent medical care during this time please call the surgery on 01380 719959.

Alternatively please call NHS 111.

Prescriptions must be collected before 12 o’clock on the above dates.

Please accept our apologies for any inconvenience caused.

When the Surgery is closed

When the surgery is closed you should call NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. If your call is life threatening please call 999.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

Find out more about NHS 111

Days we are closed

2016

Monday 26th December Boxing Day
Tuesday 27th December Christmas Day (substitute day)

2017

Monday 2nd JanuaryNew Year's Day (substitute day)
Friday 14th April Good Friday
Monday17th April Easter Monday
Monday 1st May Early May Bank Holiday
Monday 29th MaySpring Bank Holiday
Monday 28th August Summer Bank Holiday
Monday 25th December Christmas Day
Tuesday 26th December Boxing Day