Southbroom Surgery, Devizes, Wiltshire

The Southbroom Surgery
The Green
Devizes
Wiltshire SN10 1LQ

Tel: 01380 719 959 Fax: 01380 728721

Policies

The Southbroom Surgery, formed by the amalgamation of two small long-established Devizes practices, opened in April 1991. The partnership developed from an association between two single-handed practices, which were situated at opposite ends of the town.

Southbroom Surgery is under contract to Wiltshire CCG to provide Personal Medical Services and has in excess of 10,000 patients.

Privacy Notice

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation.  These records help to provide you with the best possible healthcare.

NHS health records may be processed electronically, on paper or a mixture of both and through established working procedures and best practice coupled with technology we ensure your personal data is kept confidential and secure.  Your records are backed up securely in line with NHS standard procedures.

Practice Premises

There are car-parking facilities behind the surgery. Space is limited, so we ask you to use the parking facility for the duration of your visit to the surgery only.

There is a cloakroom on the first floor with baby changing facilities. In addition there is one cloakroom on the ground floor designed for disabled patient access and doors into the building are wide enough for wheelchairs.

There is a hearing loop system available on request.

Prams/pushchairs may be left in the entrance lobby.

Parking at the Surgery - Please ensure that you park appropriately and without obstructing access. The car park is the delivery yard for Morrisons supermarket, which means heavy goods and other large vehicles are regularly turning and needing to manoeuvre.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this surgery, please let us know.

We shall acknowledge your complaint within two working days and aim to have your complaint investigated within ten working days of the date you raised the complaint with us. If there were to be any delays we would inform you of this and explain why.

Please see our Complaints Leaflet for more information.

Easy Access to Practice Policies

Get quick and easy access to Practice Policies including how we use your information and our Paper-Light Accreditation, which works towards housing fully computerised records of patient information, without the need for the paper records.

Simply use the link below:

Confidentiality & Respect

We respect at all times your rights as an individual to confidentiality and to treat you with sympathy and understanding. Please help us by understanding that reception staff need a certain amount of information in order to help you. They are bound by the same rules of confidentiality as doctors and nurses. Confidentiality starts here.

Keeping us Informed

Please let us know as soon as possible if you change your name, address or telephone number. If you are attending the hospital or waiting for an operation, you will also need to inform the hospital if you change any of these details.

Patient's Responsibilities & Did Not Attend Policy

Patient’s responsibilities & rights

Our Practice expects patients to keep the appointments they make. It is also expected that patients attend at the time they have selected. If you are 10 minutes late, you will not be seen and will need to re-book your appointment.

Your Doctor may on occasion need to deal with urgent cases which can mean they may run behind we would ask you to be patient if this does occur. Our receptionists will keep you informed of any relevant delays.

Practice DNA Policy

Patients tell us it is difficult to see a Doctor or Nurse within 1-3 days for a routine appointment. Due to the increasing number of missed appointments through failure to cancel, it has become necessary to implement the following policy:

Patients failing to turn up for an appointment and not contacting the surgery to inform them or cancelling with less than 2 hours’ notice has an adverse effect on other patients and the smooth running of the surgery.

The effect of this is:

  • An increase in waiting times for appointments
  • Frustration for both patients and staff
  • A waste of resources

The practice will be sending a letter or text to patients who do not attend or who cancel late informing them they have missed their appointment and if further appointments are missed they may be removed from our practice list.

There are always circumstances that can prevent a person from attending an appointment all we ask is that you give us adequate notice – at least 24 hours’ notice). We operate a 24 hour cancellation line, you can cancel your appointments if you have online access or email southbroomsurgery@nhs.net.
 
Frequent non-attendees will be asked to leave the practice list of registered patients if they have missed 3 separate appointments within a 12 month period or do not give adequate notice of cancellation.

Southbroom Surgery IT/Electronic Patient records Statement of Intent

New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-


1.     Electronic Appointments Management

2.     Referral Management

3.     Online Requests for repeat prescriptions

4.     Online Access to Medical Records

5.     Summary Care Record

6.     Enhanced  Sharing Model

7.     GP2GP transfers

8.     Care.Data

The Partners of Southbroom Surgery offer our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to allow patients to access the detailed information from their medical records. It is our intention to have this development available to our patients by 31st March 2016.

Online appointment booking

Practices are required to promote and offer the facility for all patients, who wish to, book, view, amend, cancel and print appointments online.

This service is available at Southbroom Surgery. Patients must register for online services.

Referral management

All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.

Southbroom Surgery comply with this.

Online prescription management

Practices are required to promote and offer the facility for all patients, who wish, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

This service is available at Southbroom Surgery through TPP (our online clinical system) please ask at reception for further information on how to register for this service.

Online Services Medical Records Access

Practices are required to promote and offer the facility for all patients, who wish, to access their medical records online.

Patients will be required to provide photo and address identification, complete online access forms and choose the online services they wish to access.


This service is available at Southbroom Surgery through TPP (our online clinical system) please ask at reception for further information on how to register or printout the online information pack and forms below.

Summary Care Records

Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record. Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to. Please see new patient information leaflet about changes to the Summary Care Record.

SCR Patient Leaflet.pdf

Southbroom Surgery is already live with SCR. However, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the 'Opt out form'

EDSM – Enhanced Data Sharing Model

You can choose whether to share your full medical details. We use a secure electronic health records system called SystmOne (TPP). With your permission, this system can allow your doctor to share your full medical record held here with other healthcare services that are providing care for you. You can opt to have certain items kept private from these organisations.

The other healthcare services will ask your permission to view your record. This is known as ‘sharing out’. With your permission your doctor would also be able to view records held by other NHS organisations where you have given them your consent to share them with us. This is known as ‘sharing in’. When you visit the surgery you will be asked for your consent to share your medical record with other healthcare organisations that care for you.

Many other healthcare organisations use SystmOne (TPP) including other GP practices, out of hour’s services, palliative care units (Dorothy House) and some hospitals. NHS staff can only access your shared information if they have asked your permission, your doctor is made aware when and who has accessed your medical record. 
Giving permission does not permit your patient record to be used for research or other purposes. You can change your choices at any time by letting us know.  Please note: if you have previously opted out of sharing your information via the Summary Care Record, you will still need to inform the Surgery about sharing your health record within SystmOne (TPP).

Please ask our receptionists for further information.

GP2GP record transfers

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers. It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Southbroom Surgery confirms that GP2GP transfers are already active and we send and receive patient records via this system.

Care Data Programme

In 2014 all households in England received information about this data service from the Health and Social Care Information centre (HSCIC).

The Health and Social Care Act 2012 (this is a legal right) allows the HSCIC to collect information from all providers of NHS care, including Southbroom Surgery, on behalf of NHS England. This information will help build a picture of health across the country that the NHS can use in order to shape the health services available to us.

Initially your NHS number, date of birth, postcode and gender will be collected by the HSCIC. Other data to then be extracted from the practice will be clinical data such as your family history of illnesses and diseases, the vaccinations you have had, any diagnoses of illnesses, your blood pressure, BMI and Cholesterol, any referrals to other services, and your NHS prescriptions. 

You can opt out of having your data extracted by completing the ‘opt - out form’. You can find more information about the Care DataProgramme by clicking on the following links.

Our receptionists will be happy to provide you with further information. 

2015/16 GP Earnings Information

All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.
 
The average pay for GP’s working in the Southbroom Surgery in the last financial year was £67,501 before tax and National Insurance.
 
This is for 2 full time GP’s, and 2 locum GP’s, who worked in the practice for more than six months.