Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

If you have an injury, suffered within 24 hours, you will need to attend one of our local Minor Injury Units for treatment as we do not provide this service to patients:

Trowbridge Community Hospital
Adcroft Street
Trowbridge
Wiltshire
BA14 8PH
Tel: 01225 711329
7am – midnight, 7-days-a-week
Chippenham Community Hospital
Rowden Hill
Chippenham
Wiltshire
SN15 2AJ
Tel: 01249 456404
7am – midnight, 7-days-a-week

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone01380 719959
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01380 719959

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Splitz Support Service

Splitz offer a support service to victims of domestic abuse, plus a men’s
community-based perpetrator programme. All services are free, confidential and non-judgemental, empathetic and work with individuals to help them identify, come to terms with and overcome their difficulties.

For self referrals please call the helpline 01225 775276.

Telephone: 01225 775276

Website: www.splitz.org

Email: helpdesk@splitz.org

Victim Support Wiltshire

Victim Support gives free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. Services are independent of the police and courts and are available to everyone, whether or not the crime has been reported and regardless of when it happened.

Telephone: 0845 456 6099

Website: www.victimsupport.org.uk

National Domestic Violence Helpline

The National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

If you are in immediate danger call 999.

Telephone (24-hour freephone): 0808 2000 247

Website: www.nationaldomesticviolencehelpline.org.uk

Carers

Are You a Carer?

Do you provide help and support to a family member, friend or neighbour who couldn’t manage without your help? If you do, you are a carer.

If you are a carer it is important that you register so that the surgery can make sure you receive information, services and the help that is available.

Wiltshire libraries have a range of services which can help.

Carer Support Wiltshire

Carer Support Wiltshire is a local charity that supports all carers in Wiltshire with the aim of creating carer friendly communities where carers are recognised, valued and supported.

General enquiries: 01380 871690

Telephone (for carers): 0800 181 4118

Social Care Emergency Duty (Out of Hours): 0845 607 0888

Website: carersupportwiltshire.co.uk

Email: admin@carersupportwiltshire.co.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Young Carers

Young Carers are children and young people aged between five and 25 who help care for family members who may be ill, have a physical or mental disability, or drug or alcohol problem.

The children’s charity Spurgeons is an online-based community for young carers to chat and discuss with others, or to speak with a qualified youth worker.

Website: www.spurgeons.org

Bereavement

Bereavement Support in Wiltshire

The death of someone close can be a devastating experience and people respond to bereavement in different ways.

Website: www.yourcareyoursupportwiltshire.org.uk

Cruse Bereavement Care

Cruse Bereavement Care in Bath and District (including Devizes, Chippenham, Trowbridge and Melksham) is is part of over 75 local services of the national charity which gives help and support. The service is strictly confidential and is without charge.

Freephone: 0808 808 1677 (National helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), and until 8pm on Tuesdays, Wednesdays and Thursdays.

Facebook: @crusebereavementcare

Twitter: @CruseCare

Telephone: 01761 417250

Email: bath@cruse.org.uk

Website: www.crusebath.org

Child Health

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

ChildLine

ChildLine is a service provided by NSPCC ans is a free 24 hour service for
children and young people up to and including 18 in the UK.

ChildLine deals with any issue which causes distress or concern.

Telephone (24-hours freephone): 0800 1111

Website: www.childline.org.uk

Spurgeons (Young Carers)

Young Carers are children and young people aged between five and 25 who help care for family members who may be ill, have a physical or mental disability, or drug or alcohol problem.

The children’s charity Spurgeons is an online-based community for young carers to chat and discuss with others, or to speak with a qualified youth worker.

Website: www.spurgeons.org

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Young Carers

A young carer is someone under 18 who helps look after someone in their family, or a friend, who is ill, disabled or misuses drugs or alcohol. Young adult carers are those aged 16–25 who care.

Carers Trust helps young carers to cope with their caring role.

General enquiries: 01380 871690

Telephone (for carers): 0800 181 4118

Social Care Emergency Duty (Out of Hours): 0845 607 0888

Website: carersupportwiltshire.co.uk

Email: admin@carersupportwiltshire.co.uk

If you are a carer it is important that you register so that the surgery can make sure you receive information, services and the help that is available.

Wiltshire libraries have a range of services which can help.

Community Groups

Devizes and District Girl Guiding

Girlguiding Wiltshire South has 3,000 members, and a large waiting list of girls wishing to join. Know anyone wishing to join? Please register your interest on the Girlguiding UK site.

Facebook: @devizesdistrictguiding

Contact the County: www.girlguiding-wiltshiresouth.org.uk

Devizes and District U3A

Devizes & District U3A (University of the Third Age) coffee mornings take place on the fourth Friday in the month September to June, excluding December, at 10.30am in the Cheese Hall of Devizes Town Hall.

Universities of the Third Age provide a wide range of educational, creative and leisure activities for retired people at minimum cost by making use of the knowledge and skills of members. There are over 50 groups to choose from plus coach trips to theatres, museums and art galleries.

Telephone: 07593 539813

Website: www.devizesu3a.org.uk

Email: enquiries@devizesu3a.org.uk

Get Wiltshire Walking

Get Wiltshire Walking is a Public Health funded project which aims to ensure every community has access to a free weekly led walk. Walking is the lowest risk of all physical activities yet produces massive benefits to physical fitness and mental wellbeing.

Telephone: 07917 599964 or 07342 066608

Website: www.walkingforhealth.org.uk

Email: rosie.golding@wiltshire.gov.uk or louise.gale@wiltshire.gov.uk

Wiltshire Scouts

From Beavers, aged six to eight, to Scout Network, for 18 to 25-year-olds, Scouting has a wide appeal.

Facebook: @Wiltshire-Scout-News

Twitter: @ukscouting

Website: wiltshirescouts.org.uk80

Dementia

Alzheimer's Society North Wilts

Alzheimer’s Society North Wilts’ peer support group gives you the opportunity to meet others who understand some of what you are going through. Sessions offer a chance for people affected by dementia to ask questions, get information and share experiences.

Telephone: 01249 443469

Website: www.alzheimers.org.uk

Email: nwilts@alzheimers.org.uk

Alzheimer's Support (West Wilts and Devizes)

Alzheimer’s Support is an award-winning local charity which supports more than 1,000 people each month in Wiltshire, with day clubs, a network of singing, movement and art groups, and highly personalised one-to-one care.

Telephone: 01225 776481

Website: www.alzheimerswiltshire.org.uk

Email: office@alzheimerswiltshire.org.uk

Devizes Community Dementia Action Alliance

Devizes Community Area Dementia Action Alliance aims to make sure that everyone from the area, including surrounding parishes, living with dementia is respected and enabled to continue to enjoy living in their community as well as possible for as long as possible.

Email: michaelchallinor@btinternet.com or graeme.morrison@wiltshire.gov.uk

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Depression, Anxiety & Stress

Wiltshire Mind

Wiltshire Mind is a voluntary organisation affiliated to Mind, working towards a better life for people diagnosed (or not), labelled and treated as mentally ill.

There are support groups across the country at six centre locations: Melksham, Chippenham, Devizes, Malmesbury, Salisbury and Trowbridge.  Weekly sessions provide a safe, friendly place where anyone with mental health issues can find support and friendship. Each centre is open for three hours per week.

Telephone: 01225 706532

Facebook: @MINDWiltshire

Twitter: @Wiltshire_Mind

Website: www.wiltshiremind.org.uk

Email: office@wiltshiremind.co.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way,  about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

More services for young people
Diabetes

Diabetes UK South West

Diabetes UK campaign at a local and regional level to increase the profile of diabetes issues.

Telephone: 0345 123 2399

Website: www.diabetes.org.uk

Drugs and Alcohol

Drug and Alcohol Misuse

Drug and alcohol misuse can have a significant impact on individuals, families, friends and the communities we live in.

Find out about alcohol intake and what help is available for substance misusers here

Swindon and Wiltshire Active Recovery Service

Swindon & Wiltshire Active Recovery Service (IMPACT) is a free, confidential service for anyone concerned about their own or someone else’s substance use. IMPACT provides evening sessions for those who cannot attend during the working day and can offer online tools to make accessing support as easy as possible.

Telephone: 0345 603 6993

Website: wellbeing.turning-point.co.uk

Email: IMPACTreferrals@turning-point.co.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Age UK Wiltshire

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life.

Telephone: 01380 727 767

Facebook: @ageukwiltshire

Twitter: @ageukwiltshire

Website: www.ageuk.org.uk/wiltshire

Email: admin@ageukwiltshire.org.uk

Older Drivers

Experienced drivers are, in general, safer than those with less experience but as we age, our health and fitness, often including our eyesight, physical condition and reaction times, begins to decline.

Recognise whether and how your driving is changing and decide what you can do to cope with these changes and find help, such as medical advice, driving assessments and training and vehicle adaptations

Visit: www.olderdrivers.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Maternity

Maternity Provision and Birth Centres

If you have just found out that you are pregnant it is important that you contact your Midwife at your local GP surgery or your GP as soon as possible.

Royal United Hospitals Bath provides maternity care in much of Wiltshire.

Birth place options include home births, hospital deliveries and birth centres.

Mums-to-be can have their baby at a Birth Centre if considered to have a low risk of complications during labour and are otherwise fit and healthy.

Chippenham Birth Centre is at:

Chippenham Community Hospital,
Rowden Hill,
Chippenham,
SN15 2AJ
Telephone: 01249 456434

Trowbridge Birth Centre is at:

Trowbridge Community Hospital
Adcroft Street,
Trowbridge,
BA14 8PH
Telephone: 01225 765840

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Wiltshire Sexual Health

Wiltshire Sexual Health Service (WiSe) is a free NHS service providing STI testing and treatment, contraception and HIV services.

Facebook: @wiltshireSH

Twitter: @SalisburySH

Telephone: 01722 425120

Website: wiltshiresexualhealth.co.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.

Telephone: 0300 123 7123

Sight Loss

Wiltshire Sight

Wiltshire Sight is an independent charity supporting people living with sight loss, as well as their families and carers.

Wiltshire Sight is based at St Lucy’s, The Beeches, Browfort, Bath Road, Devizes SN10 2AT.

Telephone (Monday to Friday, 10am-3pm): 01380 723682

Website: www.wiltshiresight.org

Email: info@visionwestofengland.org.uk

Stop Smoking

We Can Help You Quit!

Advice and support on stopping smoking is available at the surgery.

Please ask Reception for more information about giving up smoking.

Smokefree Wiltshire

Smokefree Wiltshire offers tailored stop smoking support for any
smoker living in Wiltshire wanting to quit.

You can find out more here

Telephone: 0300 003 4566

Website: www.wiltshire.gov.uk/public-health-stop-smoking

Email: wiltsstopsmoking@nhs.net

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Healthy Weight 4 Life

The Healthy Weight 4 Life e-toolkit provides information on healthy weight for all ages along with useful resources and signposting to local services and recommended websites for further reading.

Telephone: 0300 003 4566

Website: www.wiltshire.gov.uk/public-health-weight

Email: publichealth@wiltshire.gov.uk

WW International

Meetings, Online or a little bit of both. There are options and support, whatever your lifestyle, from WW International (formerly Weight Watchers).

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

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